Acceptable Payment Methods for the UnitedHealth Group Online Catalog

All Corporate orders should be placed through Ariba. Please access Ariba through the ESP&P website (Frontier> Enterprise Sourcing & Procurement> Ariba) using your common log-in information.

Personal orders are also permitted. However all personal orders should be placed directly through this eStore and charged to your personal credit card. No personal orders can be placed to your corporate department through Ariba.

Non-Acceptable Payment Methods for the UnitedHealth Group Online Catalog
Check
Money order

If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes. Promo code redemtions are not done in Ariba, but in external link.

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

On the Customer Information page, there will be a field to enter your unique identifier. If you have entered a valid number that has budget dollars available, the balance will appear on the Account Balance page.

Your in-stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.

For production and delivery times on Special Orders, contact 1-800-258-7623.

Please note: the cut off time for orders is 2 p.m. CST. That is the latest we can receive an order and still ship same day.

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

Once the order is placed, call Customer Service at 1-800-775-8433.

Call Customer Service at 1-800-775-8433.

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

Importer Responsibilities: Recipients of orders shipped to countries outside the USA will be considered the importer of record in the destination country and will be responsible for compliance with applicable import rules and regulations in that particular country.

Product Restrictions: Many products can be shipped throughout the world, however, certain items may be restricted or even prohibited in some countries. Other items may be subject to US government export controls or cannot be exported due to their nature, such as perishable or potentially hazardous goods.

Documentation Fee: All export orders are subject to an export research and processing fee; cost calculated as $5 per SKU (multiple garment sizes not applicable). Final charges will be submitted to the shopper for approval prior to shipping.

Duty and Tax Obligations: Depending on the order circumstances and regulations in many countries, the recipient importer may be responsible for duty and tax obligations including VAT’s and GST’s.

Transit Times and Delivery: International shipment transit time can only be estimated due to the complex nature of international shipping and Customs clearance requirements. Staples Promotional Products strives to provide information regarding transit time based on the best information available at the time of the order but, SPP makes no promise or guarantee of delivery on or before a particular date.

Returns: Except for defects in product or workmanship, all international sales are final. Any returns require a return authorization. Please call or email our International Customer Service at unitedhealthgroup@staples.com or 712-737-4925.

Contact SPP for More Information: For advice on which items can be shipped to specific countries, please contact the Staples Promotional Products customer service team at unitedhealthgroup@staples.com or 800-775-8433.

We have thousands of special order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to many more products. If you don't find what you're searching for, please call us at 1-800-775-8433 or email us at unitedhealthgroup@staples.com to begin the custom order process.

Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service Department is available at 1-800-775-8433 between the hours of 7 a.m. and 7:30 p.m. CST. Return information is printed on the back of the packing slip that accompanies your order.

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

Once the order is placed, call Customer Service at 1-800-775-8433.

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

You can find inventory levels on the Product Detail page. You can also click the ‘View Inventory Availability Dates’ button if the item is currently out of stock to see if/when the item is due to be restocked.

Call Customer Service at 1-800-775-8433 for more information.

Call Customer Service at 1-800-775-8433 for more information.

To return an item, please follow the instructions on the back of your packing slip. Simply fill out the Return Form and carefully repack the merchandise with the form in the original carton within 90 days of purchase. Contact Customer Service at 1-800-775-8433 for more information.

Call Customer Service at 1-800-775-8433. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

You are able to return an item within 90 days of receipt for a prompt refund or exchange. Due to shipping restrictions, we are not able to accept returns on the following: hand sanitizers (and similar items with an alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc. Please contact Customer Service at 1-800-775-8433 for more information.

View size charts below:
Men's Size Chart
Men's Jackets Size Chart
Ladies' Size Chart
Ladies' Jackets Size Chart
Unisex Size Chart

Call Customer Service at 1-800-775-8433.